Get Help from Otto

Objective

Use Otto, the 8x8 Support Virtual Assistant, to find solutions and connect to 8x8 Support from the Admin Console, Support Portal, and Knowledge Base.

Applies To

Authenticated Users
Unauthenticated Users

Procedure

Admin Console (authenticated users)

To get started with Otto, click the chat icon in the top right corner of any page. The icon looks like a twinkly star. The chat window will open, and you can simply enter a question for Otto to answer. For the best results:

Enter one specific question at a time.
If trying to resolve an error message, enter the text of the error message.
Be specific about your query, but avoid entering account or user-specific info, such as a particular extension, phone, or case number, unless prompted.

What happened to the Help Center and the Admin Console User Guide?

All of the information previously available in the Help Center section of Admin Console is now provided via Otto.

A link out to the full Admin Console Web Help Guide is located here for your reference.

Support Portal (authenticated users)

Knowledge Base (unauthenticated users)

To get started with Otto, click the chat icon in the bottom right corner of any page. The icon looks like a twinkly star. The chat window will open, and you can simply enter a question for Otto to answer. For the best results, if you can log in, please access the chatbot from either the Admin Console or the Support Portal, so the bot has all of your company information readily available.

Process for Any Chatbot Location:

Connect with Live 8x8 Support

When Otto can't provide the answers you need, it can connect you directly with 8x8 Technical Support for further assistance.

How to Close/Minimize Otto:

If Otto ever gets in your way, you can minimize the chat window by simply clicking the chat icon again.

Additional Information

Exporting the 8x8 knowledge base as Markdown is not available.