---
title: "Get Transaction IDs in 8x8 Contact Center"
slug: "get-transaction-ids-in-8x8-contact-center"
updated: 2026-05-17T17:34:52Z
published: 2026-05-21T21:26:15Z
canonical: "help.8x8.com/get-transaction-ids-in-8x8-contact-center"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get Transaction IDs in 8x8 Contact Center

## Objective

Find Transaction IDs in 8x8 Contact Center, both during and after a call.

## Applies To

- 8x8 Contact Center
- Transaction ID
- Agent Workspace
- Analytics for Contact Center

## Procedure

### During a Call

1. Log in to 8x8 Agent Workspace.
2. While on a call, the Transaction ID is located at the bottom of the transaction Info tab.
3. After ending the call, while in wrap-up status, the Transaction ID will still display in a tab at the top of the page until you close the tab.

### After a Call

If the call has already ended, you can retrieve the Transaction ID from Analytics for Contact Center.

1. Log in to your[**Application Panel**](https://login.8x8.com).
2. Select **Analytics for Contact Center**.
3. Select **Detailed Reports** > **Interactions**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/17575?sv=2026-02-06&spr=https&st=2026-11-03T23%3A34%3A18Z&se=2026-11-04T00%3A34%3A18Z&sr=c&sp=r&sig=bLRtjuScUhQuCPZ9HvPRqvzdxlMlB4l%2FUgDObXbtBv8%3D)
4. The Transaction ID of your calls appears on the far right side of the page. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/17576?sv=2026-02-06&spr=https&st=2026-11-03T23%3A34%3A18Z&se=2026-11-04T00%3A34%3A18Z&sr=c&sp=r&sig=bLRtjuScUhQuCPZ9HvPRqvzdxlMlB4l%2FUgDObXbtBv8%3D)

## Additional Information

Transaction IDs are used to track down details pertaining to a transaction (Calls, Email, Voicemail, Chat, etc.) within the 8x8 Contact Center platform. Transaction IDs are streaming details on the Agent User Interface during a transaction that is available during the following:

- When the transaction is being offered to the agent.
- When the agent is processing that transaction and all the way till the end of post-processing after which it will disappear from the Agent User Interface and can be reviewed from reports that are available to supervisors.