---
title: "Getting the error 'Federation ID already in use'"
slug: "getting-the-error-federation-id-is-already-in-use"
updated: 2026-09-10T18:08:01Z
published: 2026-09-10T18:08:01Z
canonical: "help.8x8.com/getting-the-error-federation-id-is-already-in-use"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting the error 'Federation ID already in use'

## **Federation ID already in use**

**Description: When you are typing a Federation ID, it gives the red text ‘Federation ID is already in use’.**

## **Applies to**

- SSO (Single Sign-on)
- Admin Console

## Error message

![Single Sign-On settings for Okta, including identity provider selection and Federation ID input.](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Federation ID already in use 2.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A24Z&se=2026-11-04T00%3A59%3A24Z&sr=c&sp=r&sig=bd2VjowOGi1s71Wx%2Bfh0xdf8D9nyOW8nFLriEcnPnao%3D)

## Cause

Federation IDs are supposed to be unique across all 8×8 accounts.

## Resolution

You will need to use a different Federation ID until the error ‘Federation ID already in use’ is not longer displayed.

##