---
title: "How Can I Stop Receiving Calls From Engage Call Queue?"
slug: "how-can-i-stop-receiving-calls-from-engage-call-queue"
updated: 2026-05-17T17:38:10Z
published: 2026-05-21T21:26:29Z
canonical: "help.8x8.com/how-can-i-stop-receiving-calls-from-engage-call-queue"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How Can I Stop Receiving Calls From Engage Call Queue?

## Objective

Engage Agents can place themselves on Pause to temporarily stop receiving calls from the queue.

## Applies To

- 8x8 Engage
- 8x8 XF Workspace

## Procedure

To stop calls from being offered, follow the steps below:

1. Log in to 8x8 Work
2. Click on the **My assigned queues** icon on the left
3. Click on **Pause** as shows on the atatched![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/27796?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A19Z&se=2026-11-03T23%3A40%3A19Z&sr=c&sp=r&sig=hdFXhMcM%2BUaCE5GmEJ3oThcb%2BHyz%2F%2BR81ozLsESMK9U%3D)

To start receiving calls again, follow the steps below:

1. Log in to 8x8 Work
2. Click on the **My assigned queues** icon on the left
3. Click on **Resume/Resume now** as shown in the atatched![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/27797?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A19Z&se=2026-11-03T23%3A40%3A19Z&sr=c&sp=r&sig=hdFXhMcM%2BUaCE5GmEJ3oThcb%2BHyz%2F%2BR81ozLsESMK9U%3D)