---
title: "How do I access 8x8 customer training?"
slug: "how-do-i-access-8x8-customer-training"
updated: 2026-04-13T16:27:17Z
published: 2026-05-21T21:27:00Z
canonical: "help.8x8.com/how-do-i-access-8x8-customer-training"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I access 8x8 customer training?

## Question

How do I access 8x8 customer training?

## Applies To

- 8x8 Customers
- 8x8 University
- Training

## Answer

We offer four different training paths to accommodate various learning styles and viewer availability.
**(Free)** [**Quick Tutorial Pages**](https://www.8x8.com/university/catalog?course_type=quick%20tutorials): Great for tech-savvy users.
Viewers can scroll down the page to view the most common Getting Started features or instructions.

- The left navigation bar highlights what's included. In this example, you'll find things like:
  - How to log in, forgot password instructions.
  - Call, Messaging, and Meeting features.
  - Standard settings, and more.
- Most topics include:
  - A sentence or two with basic instructions.
  - A 2-3 minute feature video, which makes them quick to binge-watch.
  - An interactive demo for hands-on practice.
  - And downloadable material, like our 88 Second Guides (job aids).
- These Quick Tutorial Pages are also great resources if you're doing UAT testing with a handful of pilot users.

**(Free)** [**Self-Paced eLearning Modules**](https://www.training.8x8.com/users/sign_in?next=%2Fdashboard): A more in-depth self-guided training experience.

- This solution offers a more in-depth training experience for on-demand viewers.
- Content is free and accessible 24/7 – which is often preferred if you’re juggling agent availability (or anytime getting all users together at once might be a challenge).
- Users can log in to the eLearning LMS at any time using their 8x8 login credentials or by creating a preferred user/name and password.

**(Paid) Online Instructor-led Training**: Also known as Virtual Instructor-led or VILT.
Email [training@8x8.com](mailto:training@8x8.com).

- Online training is our favorite training method - as it gives us the chance to meet customers live and answer questions.
- Classes are available for both Admins and Users.
- With a recurring open-enrollment self-registration calendar. Users simply select the date and time that works best for them.
- This option drives faster user adoption (which means you’ll spend less time telling people to stop using old methods).
- These are also great for Train-the-Trainer sessions – where we teach your Trainers and arm them with our Training resources – so they can customize content to make it their own and host their own internal training as needed.
- Additionally, we can coordinate private training for just your employees – which gives you the flexibility to remove agenda topics that are unrelated to your environment.
- Cost-wise, it’s become more cost-effective to schedule private training when you’re training in groups of 20 or more users (or 5 or more admins).

**(Paid) Onsite Days**: Offer the most customization, flexibility, and the best user experience. 
Email [training@8x8.com](mailto:training@8x8.com).

- In-person training offers a personal touch and a more memorable experience.
- We can structure the day to include any sessions your users need, including things like:
  - End-user training
  - Floor support for go-live dates
  - Demo booths
  - Drop-In Q&A
  - And more
- These are great for larger deployments and are most effective when planning 2-3 day engagements to reach your entire audience.