---
title: "How do I download my voicemails?"
slug: "how-do-i-download-my-voicemails"
updated: 2026-05-17T17:41:01Z
published: 2026-05-21T21:27:32Z
canonical: "help.8x8.com/how-do-i-download-my-voicemails"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I download my voicemails?

## Objective

Downloading a voicemail message.

## Applies to

- 8x8 Work for Desktop
- Voicemail

## Procedure

1. Log in to **8x8 Work for Desktop**.
2. Click **Calls** (Phone icon).
3. Click **Voicemails**.
4. **Hover over the voicemail** that you want to download. Three dots (voicemail options) will appear.
5. **Click the three dots** and select **Download**. ![clipboard_e861b6ec03180ce243dae5f999378ba85.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10377)

From here, you can also:

- **Call back**: Hover over the voicemail, and click the **Phone** icon that pops up.
- **Delete**: Hover over the voicemail, click the **More** icon that pops up, and select **Delete** that pops up. You are able to select which voicemails you want to delete; once you are finished selecting, click **Delete**.
- **Mark as read or unread**: Hover over the voicemail, click the **More** icon that pops up, and select **Mark Read** or **Mark Unread**. You are able to select which voicemails you want to mark; once you are finished selecting, click **Mark read** or **Mark unread** to confirm.
- **Download**: Hover over the voicemail, click the **More** icon that pops up, and select **Download** to save it as an AU file. A window pops up in which you can choose where to store the downloaded file. Once the voicemail has finished downloading, you receive a notification in the corner of your screen.
- **Message**: Hover over the voicemail, click the **More** icon that pops up, and select **Message** to send a chat message to the caller who left the voicemail.
- **View contact details**: Hover over the voicemail, click the **More** icon that pops up, and select **Contact details** to view information associated with the caller who left the voicemail.

### Email notifications

You can also enable email notifications for voicemails you receive:

1. Go to **Settings** > **Account settings** to open your account settings.
2. Under **My Services**, enable email notifications for incoming voicemails. In the email, you can choose to include:
  - A link to a web page where you can access your voicemails, and an attachment containing the voicemail.
  - Only an attachment containing the voicemail.
  - Only a link to a web page where you can access your voicemails.
  - Only a written notification that the voicemail was received.
3. When you receive a voicemail in 8x8 Work for Desktop, you can open the email notification to access the desired content. If you configured your email notifications to include an attachment containing the voicemail, you can access your voicemail directly from your inbox.