---
title: "How to Add a Contact to Your Intelligent Directory in Cognigy"
slug: "how-to-add-a-contact-to-your-intelligent-directory-in-cognigy"
updated: 2026-05-17T17:27:03Z
published: 2026-05-21T21:29:12Z
canonical: "help.8x8.com/how-to-add-a-contact-to-your-intelligent-directory-in-cognigy"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Add a Contact to Your Intelligent Directory in Cognigy

## Objective

To add a new contact to your ICA Intelligent Directory in the Cognigy Chatbot platform.

## Applies To

- Intelligent Customer Assistant (ICA)
- Intelligent Directory
- Cognigy

## Procedure

1. Log into your Cognigy platform.
2. Go to **Build > Lexicons**.
3. Open the Lexicon titled **Fullnames**.
4. In the text box to add a new **keyphrase**, type in the contact’s name. This is case-sensitive.
5. Type **fullname** in the **slots** field next to the newly created contact.
6. In the **Synonyms** field. Type and variations of their name (nicknames and phonetic spelling). You can also add any names the chatbot has mistaken a contact for.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/25310?sv=2026-02-06&spr=https&st=2026-11-03T20%3A50%3A47Z&se=2026-11-03T21%3A50%3A47Z&sr=c&sp=r&sig=a9BuyRB1VMLFWSVfQ6Xzl2yLj2UQKM5yv5HUk%2BAIP4M%3D)
  - > [!NOTE]
> **NOTE:**
> 
> If you need to delete a contact, check the box next to their name and click on the delete button that appears at the bottom of the page.
7. Go to **Build > Flows**.
8. Open the flow which contains the **Code All Names** and **Code Dept & Ext** nodes.
9. Edit the **Code All Names** node and enter the contact name. Do this by simply putting a comma after the last name in the list, pressing enter, and typing their name in quotation marks. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/25311?sv=2026-02-06&spr=https&st=2026-11-03T20%3A50%3A47Z&se=2026-11-03T21%3A50%3A47Z&sr=c&sp=r&sig=a9BuyRB1VMLFWSVfQ6Xzl2yLj2UQKM5yv5HUk%2BAIP4M%3D)
10. Click **Save Node**.
11. Edit the **Code Dept & Ext** node and make a new entry containing the contact name, extension/phone number, and department. It is easier to copy and paste a previous contact and edit their details.
  - > [!NOTE]
> NOTE:
> 
> Incorrect entries will result in results that will be underlined in red.
12. Click **Save Node**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/25309?sv=2026-02-06&spr=https&st=2026-11-03T20%3A50%3A47Z&se=2026-11-03T21%3A50%3A47Z&sr=c&sp=r&sig=a9BuyRB1VMLFWSVfQ6Xzl2yLj2UQKM5yv5HUk%2BAIP4M%3D)