How to add members to existing Ring Group in 8x8 Admin Console

Objective

How to add members to an existing Ring Group in the 8x8 Admin Console.

Applies To

• 8x8 Admin Console

Procedure

1. Log in to the Admin Console.

2. Click Ring Groups and then click the Edit (pencil icon) next to the ring group you want to add the new member to.

3. Under the Members tab, select the users you wish to add from the drop-down menu. After clicking on the drop-down menu, you can scroll or type to search by First name, Last name, or email configured for the user.

4. Click Save.

   Note:

   Any user can be in a ring group as long as they are enabled to receive calls.  

FAQ:

Q: How do I run a report to see if a user is part of a Ring Group?

A: There is no report that automatically does this for you. To find which Ring Groups a user belongs to, you can review the members of each group:

1. Sign in to Admin Console.

2. On the Home page, scroll to Work Groups.

3. Select Ring Groups.

4. For each ring group, select the Edit pencil icon.

5. Open the Members tab and check whether Michaela Reisinger is listed.