---
title: "How to Assign New Contact Center Channels to a Script or IVR"
slug: "how-to-assign-new-contact-center-channels-to-a-script-or-ivr"
updated: 2026-05-22T13:38:43Z
published: 2026-05-22T13:38:43Z
canonical: "help.8x8.com/how-to-assign-new-contact-center-channels-to-a-script-or-ivr"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Assign New Contact Center Channels to a Script or IVR

## Objective

Assign new channels to a script.

## Applies To

- Contact Center Configuration Manager
- Contact Center

## Procedure

1. Log in to Contact Center Configuration Manager as an **administrator**.
2. Navigate to **Home > Channels**.
3. Find the channel number in the list and ensure the Status is **enabled**.
4. If the Status is **disabled**, click the pencil (edit) on the right-hand side.
5. Tick the box to **enable the channel**. Click **Save**.
6. Navigate to **Home > Scripts**.
7. Click the pencil (edit)on the script you want to assign the new channel to.
8. On the Properties tab, click on This Channel is Enabled
9. Find the channel number in the list and tick the **Assign** box. You can assign up to **100** channels at a time.![Assign_Tickbox.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/7207)
10. Click **Assign**.

> [!NOTE]
> Note:
> 
> If you are assigning a channel that is already assigned to another script, when you click **Assign** a box will pop up to warn you that reassigning the channel will replace all previous scripts linked before. Be aware that reassigning the channel will **remove** it from the script it is currently assigned to and assign it to this new script. To proceed, click **Yes**.
11. The channel number will now show in the Assigned channels table.
12. Click **Save** at the bottom.

> [!NOTE]
> Note:
> 
> Within channels, you can also see [which channels are assigned](/documentation/docs/content-configure-phone-channel-properties) to the IVR scripts.

**Question**: How do I download the IVR Script?

**Answer**: You can't download the IVR Script, but you can take a screenshot of the configuration to save for your records.