---
title: "How to Assign Supervisor Level in 8x8 Agent Workspace"
slug: "how-to-assign-supervisor-level-in-8x8-agent-workspace"
updated: 2026-11-03T20:36:16Z
published: 2026-11-03T20:36:16Z
canonical: "help.8x8.com/how-to-assign-supervisor-level-in-8x8-agent-workspace"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Assign Supervisor Level in 8x8 Agent Workspace

## Objective

To assign supervisor-level access for an 8x8 Contact Center user.

## Applies To

- 8x8 Contact Center
- Supervisors
- 8x8 Agent Workspace

## Procedure

1. Confirm that the supervisor has been added as an [8x8 Contact Center user](/settings/add-an-8x8-contact-center-agent/).
2. Log in to **Contact Center Configuration Manager**.
3. Click **Agent.**
4. Click **Supervisor**.
5. Check the box for **'This user is a supervisor'** and **select 'Allow this supervisor to monitor calls'**.
6. Assign all the queues and groups that this supervisor needs to monitor and retrieve recordings.
7. Select **Save** to apply changes.

Have the user log out and then log back in to the **8x8 Agent Workspace**.

### Access Monitoring

1. Log in to **Agent Workspace**.
2. Click **Work Offline**.
3. Select **Monitoring**.

## Additional Information

To listen to call recordings, the Supervisor Agent's Monitoring needs to be assigned to the queues and Agent Groups.

**Question:** How do I change a user's reporting manager on 8x8?

**Answer**: Supervisors are assigned to agent groups, not individual users. Ensure the Supervisor is assigned to users who are assigned and enabled to an agent group.

**Question:** How to troubleshoot a supervisor not seeing interactions in Quality Manager?

**Answer: Follow these steps:**

1. Access Configuration Manager.
2. Click on Users and then select a user's profile.
3. Click on Supervisor. Select the queues, agent groups, or Campaigns you want that agent to be able to supervise. Or choose select all to choose all options.

The selected user should then have access to report on those options in CC Analytics.