---
title: "How to Change the PBX You Wish to View Analytics Data For"
slug: "how-to-change-the-pbx-you-wish-to-view-analytics-data-for"
updated: 2026-05-19T18:21:18Z
published: 2026-05-21T21:26:45Z
canonical: "help.8x8.com/how-to-change-the-pbx-you-wish-to-view-analytics-data-for"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Change the PBX You Wish to View Analytics Data For

## Objective

Change the PBX you wish to view analytics data for.

## Applies To

- 8x8 Work Analytics

## Procedure

1. Log in to [8x8 Work Analytics](https://dashboard.8x8.com/dashboard/spa/reports/callsum).
2. Once logged into 8x8 Work Analytics if your account is linked with multiple PBX's you will be prompted to select an account.
3. Choose the desired PBX. ![clipboard_ed25f211c0487f7c737a7fa83a3f61091.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/clipboard_ed25f211c0487f7c737a7fa83a3f61091.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A31%3A32Z&se=2026-11-04T00%3A31%3A32Z&sr=c&sp=r&sig=aqU5brBcpAVOzNIOsk%2BXuBHesKDKfUdC1PO6hmsw4uA%3D)

> [!NOTE]
> **Note:**
> 
> Unable to view data you should/want to be seeing? Your profile may not be assigned to the correct PBX. [Click here for more information](/knowledge-team/Temporary_Archive/Non-Admin_Users_Are_Unable_to_Find_Calls_Outside_of_Assigned_PBX_Using_8x8_Analytics_for_8x8_Work/).

## Additional Information

- If you are searching Call Details Records data you may have to filter the desired PBX again. This can be done by selecting the highlighted drop-down (seen below) and choosing the desired PBX.
- If you have multiple PBXs, you can only run a report for one PBX at a time. The report cannot accept multiple PBXs in a single report.