---
title: "How to Check a Phone's Firmware Version"
slug: "how-to-check-a-phone-s-firmware-version"
updated: 2026-05-17T17:27:36Z
published: 2026-05-21T21:27:17Z
canonical: "help.8x8.com/how-to-check-a-phone-s-firmware-version"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Check a Phone's Firmware Version

## Objective

Checking your phone's firmware.

## Applies To

- Firmware
- Cisco
- Poly

## Procedure

Your phone’s firmware will determine its default administrator password, as well as your ability to utilize certain features, such as Virtual Receptionist, or peripheral devices, such as the VVX webcam. To see your phone’s current firmware version, view the steps for your phone model below. (If you don’t see your model listed, refer to the user manual for your phone.)

### Cisco SPA 525G2

1. Press the **Menu (paper icon)** button.
2. Using the **arrow and center buttons**, scroll down and press **10. Status**.
3. Press **1. Product Information**. Your firmware version will appear after **Software Version**.

### Poly SoundPoint IP, SoundStation IP, and VVX 300

1. Press the **Menu** button.
2. Using either the arrow and center button or the number keys, press **2. Status**.
3. Press **1. Platform**.
4. Press **2. Application**.
5. Press **1. Main**. Your firmware version will appear in **Version**.

**Example:** SoundPoint IP550 display

![clipboard_e0d309418945b6967b37acd00563baef1.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/9313)

### Poly VVX 400/500/600

1. From the **Home** view, select or tap **Settings**.
2. Press **4. Status**.
3. Press **1. Platform**.
4. Press **2. Application**.
5. Press **1. Main**. Your firmware version will appear after **Version**.

## Additional Information

To see what firmware versions are supported, see [What is the recommended firmware for 8x8 phones and analog adapters?](/support/docs/what-is-the-recommended-firmware-for-8x8-phones-and-analog-adapters)