---
title: "How to Configure Group Call Pickup in Admin Console"
slug: "how-to-configure-group-call-pickup-in-admin-console"
updated: 2026-05-17T17:53:45Z
published: 2026-05-21T21:28:43Z
canonical: "help.8x8.com/how-to-configure-group-call-pickup-in-admin-console"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Configure Group Call Pickup in Admin Console

## Objective

Configure your Group Call Pickup groups in Admin Console.

## Applies To

- Admin Console
- Group Call Pickups

## Procedure

Group Call Pickup allows you to create a group where a user can answer calls for other group members without needing to use any of the group members' phones. To start, create user profiles for your group members and give them access to their 8x8 services and devices.

1. Log in to [**Admin Console**](https://login.8x8.com/)**.**
2. **Click Group Call Pickups**. ![2019-08-20_11-20-37.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10723)
3. Click **Create Group Call Pickup**. ![2019-08-20_11-22-58.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10722)
4. Enter the **Name** of the Group Call Pickup.
5. Select your **Site** from the drop-down.
6. Enter an **Extension Number** or click **Suggest** to have one selected for you.
7. In the **Add a User** field, click the field to expand a dropdown list of selectable Users. ![2019-08-20_11-28-20.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10725)
8. Click the toggle to enable a Welcome email to be sent to all members of the group.
9. Click **Save**.

### Defining Busy Lamp Field (BLF) Keys for a Group Call Pickup Number

You can configure Busy Lamp Field (BLF) keys for a Group Call Pickup number at the user level by following the steps below.

1. Log in to [**Admin Console**](https://login.8x8.com/).
2. Click **Users**. ![2019-08-20_11-31-29.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10724)
3. Click **Edit** to the right of the user whose device you wish to configure for BLF. ![2019-07-30_10-21-37.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10721)
4. Next to Device Model, click **Line Key Configuration**.
5. Click **Add Busy Lamp Field**.
6. Select **Group Call Pickup** from the **BLF Extension to Monitor** drop-down.
7. Select the extension from the **Group Call Pickup to Monitor** drop-down.
8. Type the name of your BLF Key under **Label**.
9. Click **Save**.
10. **Save** the User Profile.

## Additional Information

If a user does not show up in the drop down menu of the Group Call Pickup, despite having selected the correct site, you can edit and save the user profile of the extension that does not show up, to force it to synchronize with the backend and show up in the drop down list.