---
title: "How to Contact US 8x8 Implementation Support"
slug: "how-to-contact-us-8x8-implementation-support"
updated: 2026-05-21T10:15:10Z
published: 2026-05-21T21:27:00Z
canonical: "help.8x8.com/how-to-contact-us-8x8-implementation-support"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Contact US 8x8 Implementation Support

## Objective

Contact Implementation Support through the My 8x8 portal during your initial implementation.

## Applies To

- X Series
- Implementation

## Procedure

1. Check your [My8x8 portal](/how-to-view-and-manage-cases-in-the-8x8-customer-portal/) to see if you have an Implementation case open. If your Implementation Case was resolved, contact your Implementation Advisor or Sales Representative to re-open.
2. Use the My8x8 Portal to leave a note on the existing Implementation case.
3. The Implementation team will respond to requests within 1 business day (aside from US Holidays).

---