How to Create a Snapshot on Cognigy

Overview

Before making any changes to a chatbot in Cognigy, it is best practice to create a Snapshot. This will allow you to make changes without affecting the live service and create a backup to revert if any changes don’t work.

Applies to

• Intelligent Customer Assistant (ICA)

• Cognigy

Procedure

1. Log in to your Cognigy platform.

2. Go to Deploy > Snapshots.

3. Click on New Snapshot and give it a name

4. Click Save.

5. Go to Deploy > Endpoints.

6. Open the endpoint used for the directory.

7. Under the Snapshot drop-down, select the new snapshot you created.

You are now free to make any changes without affecting the live flow of your chatbots.