---
title: "How to Create a Snapshot on Cognigy"
slug: "how-to-create-a-snapshot-on-cognigy"
updated: 2026-05-17T17:38:32Z
published: 2026-05-21T21:28:57Z
canonical: "help.8x8.com/how-to-create-a-snapshot-on-cognigy"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Create a Snapshot on Cognigy

## Overview

Before making any changes to a chatbot in Cognigy, it is best practice to create a Snapshot. This will allow you to make changes without affecting the live service and create a backup to revert if any changes don’t work.

## Applies to

- Intelligent Customer Assistant (ICA)
- Cognigy

## Procedure

1. Log in to your Cognigy platform.
2. Go to **Deploy > Snapshots**.
3. Click on **New Snapshot** and give it a name
4. Click **Save**.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/25293?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A24Z&se=2026-11-04T00%3A59%3A24Z&sr=c&sp=r&sig=bd2VjowOGi1s71Wx%2Bfh0xdf8D9nyOW8nFLriEcnPnao%3D)
5. Go to **Deploy > Endpoints**.
6. Open the endpoint used for the directory.
7. Under the Snapshot drop-down, select the new snapshot you created.

You are now free to make any changes without affecting the live flow of your chatbots.