---
title: "How to Create an Inbound Queue in 8x8 Contact Center"
slug: "how-to-create-an-inbound-queue-in-8x8-contact-center"
updated: 2026-05-19T11:52:38Z
published: 2026-05-21T21:25:58Z
canonical: "help.8x8.com/how-to-create-an-inbound-queue-in-8x8-contact-center"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Create an Inbound Queue in 8x8 Contact Center

## Objective

Create an inbound queue in 8x8 Contact Center.

## Applies To

- 8x8 Contact Center
- Configuration Manager for Contact Center
- Call Queues

## Procedure

1. From the Configuration Menu, open **Queues/Skills**.
2. Click + or **Inbound Phone**.
3. Enter the desired properties in the **Properties** tab.
4. Click **Save.**

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/cfgmgrqueuesproperties(1).png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A04%3A20Z&se=2026-11-04T00%3A04%3A20Z&sr=c&sp=r&sig=Tu9uh1F3EVGPDVC2wx%2BSxPaVfPfUbHDInchcnDcmxLk%3D)

## Additional Information

For more information, see the [8x8 Contact Center Administrator guide](/documentation/docs/vcc-define-outbound-phone-queue-properties#:~:text=8x8%20contact%20center%20categorizes%20phone,ensuring%20calls%20are%20not%20discarded.).