---
title: "How to Disable a Dedicated VCC Extension in the Admin Console"
slug: "how-to-disable-a-dedicated-vcc-extension-in-the-admin-console"
updated: 2026-06-30T07:27:26Z
published: 2026-06-30T07:27:26Z
canonical: "help.8x8.com/how-to-disable-a-dedicated-vcc-extension-in-the-admin-console"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Disable a Dedicated VCC Extension in the Admin Console

## Objective

Disabling Dedicated VCC extension

## Applies To

- Admin Console

## Procedure

1. Log in to Admin Console.
2. Go to **Users.**
3. Find the user you want to change.
4. Click on the **3 dots** on the right.
5. Click on **disable the dedicated VCC extension.** ![Screenshot 2026-04-08 051044.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/30535(1))

## Additional Information

When the Dedicated VCC Extension feature is enabled, users are restricted from placing outbound calls through the 8x8 Work for Desktop application, the 8x8 Work for Mobile application, or a physical desk phone. To ensure proper call logging and integration, all outbound dialing must be performed exclusively through the Agent Workspace interface.