---
title: "How To Forward Calls Within 8x8 Contact Center"
slug: "how-to-forward-calls-within-8x8-contact-center"
updated: 2026-05-17T16:34:45Z
published: 2026-05-21T21:28:15Z
canonical: "help.8x8.com/how-to-forward-calls-within-8x8-contact-center"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How To Forward Calls Within 8x8 Contact Center

To forward calls from a queue within 8x8 Contact Center.

## Applies To

- Virtual Contact Center
- Configuration Manager for Contact Center

## Procedure

Follow the steps below for Forwarding calls within a queue:

1. Log in to **Contact Center Configuration Manager**.
2. Click **Queues/Skills**.
3. Click **Edit** (pencil icon).
4. Select the checkbox *Transfer Incoming Calls to*.
5. Enter the phone number.
6. Click **Save**.

![QueueTransferCall.JPG](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/queuetransfercall.jpg?sv=2026-02-06&spr=https&st=2026-11-03T23%3A21%3A36Z&se=2026-11-04T00%3A21%3A36Z&sr=c&sp=r&sig=2F7goUkrYgT54nh8j8Htz0RQs2julBeIqBs55XP4RO0%3D)

### Additional Information

Question: How to set up call forwarding for calls in a contact center queue after a specified hold time?

**Answer**: This can be done if it's part of the script's queue conditions. For instructions on how to do this, contact 8x8 Technical Support.