---
title: "How to Forward from an 8x8 Contact Center Script to an 8x8 Work Extension"
slug: "how-to-forward-from-an-8x8-contact-center-script-to-an-8x8-work-extension"
updated: 2026-05-17T16:41:09Z
published: 2026-05-21T21:28:15Z
canonical: "help.8x8.com/how-to-forward-from-an-8x8-contact-center-script-to-an-8x8-work-extension"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Forward from an 8x8 Contact Center Script to an 8x8 Work Extension

## Objective

Forward from an 8x8 Contact Center Script to an 8x8 Work Extension. This can be any 8x8 Work Extension on the associated PBX including User, Auto Attendant, or Ring Group.

## Applies To

- 8x8 Contact Center
- Configuration Manager for Contact Center
- Scripts

## Procedure

1. Log in to Configuration Manager.
2. Select **Scripts** from left-hand menu.
3. **Edit** the intended script.
4. Select **Script tab**.
5. Select **Add** to insert the **Forward to External Number** **object**.
6. Enter an **Object tag**.
7. **Enter the 8x8 Work extension number** into the phone number.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/clipboard_e98c8f006413a52ccac474589daf592fb(1).png)
8. Select **OK**.
9. Select **Save.**

## Additional Information

A ***with VOVCC*** Dial Plan must be used in an 8x8 Contact Center, which contains a pattern to allow extension dialing to the 8x8 Work PBX

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/clipboard_ef0cf485c18fe0ce687c4b97ae4198b2e(1).png)