---
title: "How to Install 8x8 Work for Freshdesk Integration"
slug: "how-to-install-8x8-work-for-freshdesk-integration"
updated: 2026-05-20T17:59:39Z
published: 2026-05-21T21:27:32Z
canonical: "help.8x8.com/how-to-install-8x8-work-for-freshdesk-integration"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Install 8x8 Work for Freshdesk Integration

## Installation

For concise instructions on how to install and use the 8x8 Work integration for Freshdesk, see the online guides below:

- Installation Guide: [8x8 Work and Contact Center for Freshdesk, Administrator's Guide](/documentation/docs/overview-8x8-integration-for-freshdesk)
- Agent Guide: [8x8 Work for Freshdesk, Agent's Guide](/documentation/docs/overview-8x8-work-for-freshdesk)

![clipboard_e4e3181dc43046796d66f1ca9f09b061c.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/3080(1)) ![clipboard_e62a76e624bd1e78017822bd0f4deead9.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/3079(1))

## Requirements and Limitations

- This integration is currently available in the United States, Canada, United Kingdom, France, Australia, and New Zealand.
- Requires installation by a Freshdesk administrator.
- Google Chrome is recommended to ensure a smooth experience.
- For consistent search and call pop results, Freshdesk Contact phone numbers should be stored in US 11-digit format.
  - Example: 14085551212
- The communication panel is launched in a floating window.
- Only Contacts in Freshdesk are supported.
- With 8x8 Contact Center configured to allow Agents to select multiple Transaction Codes, the integration is only able to send one Transaction Code (the last selected) to Freshdesk.
- Single Sign On is not supported.

## Download the Integration

You can find the plug-in in the [Freshworks Marketplace](https://www.freshworks.com/apps/freshdesk/8x8_for_freshdesk/).