---
title: "How to Lock External or Internal Caller ID"
slug: "how-to-lock-external-or-internal-caller-id"
updated: 2026-05-17T17:52:29Z
published: 2026-05-21T21:25:40Z
canonical: "help.8x8.com/how-to-lock-external-or-internal-caller-id"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Lock External or Internal Caller ID

## Objective

Disable end-user edit rights for the external or internal Caller ID of an extension in order to prevent a user from changing their Caller ID in 8x8 Work for Desktop.

## Applies To

- Admin Console

## Procedure

1. Log into[**Admin Console**](http://apps.8x8.com).
2. Click the ![clipboard_e0f4285bff16936b8da3824cc53f956a4.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10737?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A21Z&se=2026-11-03T23%3A40%3A21Z&sr=c&sp=r&sig=h39%2F1XlMWdkl%2FUYxZqvP04wDUJe1KMLpO%2F3xZjW2qus%3D) top left of the home page and click **Profile policies.**
3. Click **+ Create new profile policy** top right.
4. Name the profile as you like for e.g., Locked CallerID.
5. Scroll down to **User profile: external caller ID/User profile: internal caller ID** and toggle the option on. **![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10739?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A21Z&se=2026-11-03T23%3A40%3A21Z&sr=c&sp=r&sig=h39%2F1XlMWdkl%2FUYxZqvP04wDUJe1KMLpO%2F3xZjW2qus%3D)**
6. Once you're done scroll down and click on **Save**.
7. Go to the home page of Admin Console, Click on **Users** and then click on **Edit** for the Ext you'd like to make changes on.
8. Once you are on the edit section scroll down to **Services and permissions** and change the profile policy to which we have just created for **e.g.,** Locked CallerID. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10738?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A21Z&se=2026-11-03T23%3A40%3A21Z&sr=c&sp=r&sig=h39%2F1XlMWdkl%2FUYxZqvP04wDUJe1KMLpO%2F3xZjW2qus%3D)
9. Click **Save**.