---
title: "How to Manage Voicemail Notifications in 8x8 Admin Console When Phones Aren't Ringing"
slug: "how-to-manage-voicemail-notifications-in-8x8-admin-console"
updated: 2026-05-17T17:49:08Z
published: 2026-05-21T21:28:00Z
canonical: "help.8x8.com/how-to-manage-voicemail-notifications-in-8x8-admin-console"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Manage Voicemail Notifications in 8x8 Admin Console When Phones Aren't Ringing

## Objective

Manage voicemail notifications when phones are not ringing due to internet disruption or outage.

## Applies To

- Voicemail
- Admin Console

## Procedure

1. Log in to [**Admin Console**](http://login.8x8.com/)**.**
2. Click **Users**.
3. Click **Edit** (pencil icon).![2019-07-30_10-21-37.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/13697?sv=2026-02-06&spr=https&st=2026-11-03T21%3A30%3A51Z&se=2026-11-03T22%3A30%3A51Z&sr=c&sp=r&sig=2E5yxIEJ9V4UNL6hpxNNq1ZmuyNsWDz20PmTr7PolGg%3D)
4. Go to *Call Forwarding Rules* and check the box to enable forwarding for **When Internet Connection is Down**.
  - > [!NOTE]
> **Note:**
> 
> *Ensure that* ***Forward all Calls*** *is disabled so that you can select forwarding options based on status.*
5. Click **Edit** (pencil icon).
6. Select one of the options below:
  - Voicemail
  - No one and play busy
  - Selected users or external numbers
  - Forward directly to
7. Click **Save**.
8. Once complete with all edits, click **Save** to save changes for the user.

## Additional Information

Editing call forwarding settings for when the internet connection is down can also be done in 8x8 Work for Desktop or 8x8 Work for Mobile.