---
title: "How to Monitor Call Queue Agent Status in Analytics for 8x8 Work?"
slug: "how-to-monitor-call-queue-agent-status-in-analytics-for-8x8-work"
updated: 2026-06-30T07:02:29Z
published: 2026-06-30T07:02:29Z
canonical: "help.8x8.com/how-to-monitor-call-queue-agent-status-in-analytics-for-8x8-work"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Monitor Call Queue Agent Status in Analytics for 8x8 Work?

## Objective

This guide explains how to use the **Call Queue Dashboard** to monitor the real-time status of your agents. Use this to determine if an agent is currently on a queue call, available for the next customer, or busy with other tasks.

## Applies To

- Analytics for Work
- Call Queue

## Procedure

Follow these steps to access the real-time user table:

1. Log in to **Analytics for 8x8 Work**.
2. From the left-hand navigation panel, select **Call Queues**.
3. On the dashboard, locate the **Queue Table** and select the specific Call Queue you wish to monitor.
4. Scroll down to the **User Table** section at the bottom of the page.
5. Locate the **User Status (Live)** column to see the current activity for each agent.

![User Status (Live) .png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/30435(1))

## Additional Information

The User Status (Live) column updates in real-time. Refer to the table below to understand what each status means for your team's availability: Statuses:

- Available – Logged in and ready to receive queue calls.
- Offering – A queue call is currently being offered/ringing the user.
- Handling – The user is actively handling a queue call (Talking or On Hold; non-voicemail).
- Wrap-up – Post-call work time after a queue call ends; no new queue calls are offered.
- Paused – Temporarily not offered calls (e.g., after missing an offered call) for the configured pause time.
- Busy elsewhere – The user is busy with an interaction outside this queue (e.g., direct call, another queue call, or wrap-up from another queue).
- DND – Do Not Disturb; the user will not be offered queue calls.
- Logged out – The user has logged out of the queue and won’t receive queue calls until they log in again.
- Assigned – The user is assigned to the queue, but their current queue status is not yet known/available.
- Unassigned – The user is no longer assigned to the queue.

For more information visit our 8x8 Documentation, click [here](/documentation/docs/get-call-queue-metrics).