---
title: "How to reset user multi-factor authentication"
slug: "how-to-reset-user-multi-factor-authentication"
updated: 2026-05-17T17:32:23Z
published: 2026-05-21T21:26:45Z
canonical: "help.8x8.com/how-to-reset-user-multi-factor-authentication"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to reset user multi-factor authentication

## Objective

In the event that an authentication code is being sent to an old or incorrect email address, use the steps in this article to reset the MFA.

## Applies To

- Admin Console
- Multi-Factor Authenticator

## Procedure

1. Login to [**8x8 Application Panel**](http://apps.8x8.com).
2. Go to **Admin Console**.
3. Go to **Users**.
4. Locate the user who needs an MFA reset
5. Click the **three dots icon**.
6. Select **Reset user multi-factor authentication.**
7. Have the user to re-login. ![MFA.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/29348?sv=2026-02-06&spr=https&st=2026-11-03T23%3A40%3A13Z&se=2026-11-04T00%3A40%3A13Z&sr=c&sp=r&sig=cKAHvVKpo8pxudlRGjYJgtEKDyDjp1EitmhAnZdmKog%3D)

---