---
title: "How to Run a Path Ping in Windows"
slug: "how-to-run-a-path-ping-in-windows"
updated: 2026-05-17T17:26:46Z
published: 2026-05-21T21:28:00Z
canonical: "help.8x8.com/how-to-run-a-path-ping-in-windows"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Run a Path Ping in Windows

## Objective

Run a path ping in Windows to work out where latency is occurring between the 8x8 data center and the your ISP.

## Applies To

- Connectivity
- Windows

## Procedure

1. Open **Command Prompt**. by clicking on the windows key on the bottom left hand corner of the screen.
2. Type CMD and press **Enter**.
3. Where the cursor is flashing, type the command *Pathping* *IP Address example:* UK datacenter: 217.163.57.2.
4. Press **Enter**. ![clipboard_ef06b254731bfdc56d98c934c8aaf79af.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10398?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A30Z&se=2026-11-03T22%3A13%3A30Z&sr=c&sp=r&sig=i7OrTpW1rKw9sJcehqMStcxmghlX%2F5EaEAQeC050A7w%3D)
5. This will firstly count all the data hops from your location to the data centre and will ping each hop 100 times. After a few minutes it will list the result in the form of the number of packets sent and a percentage of loss if any. This will help in highlighting if a certain hop (ISP's Peering Partner) is experiencing packet loss consistently and therefore affecting the quality of calls.

> [!NOTE]
> Note:
> 
> If an issue is found, then this information should be shared with the ISP who can then provide an alternative route to the destination.