---
title: "How to Send Ping and Traceroute Results to a Text File"
slug: "how-to-send-ping-and-traceroute-results-to-a-text-file"
updated: 2026-05-06T09:05:35Z
published: 2026-05-21T21:27:46Z
canonical: "help.8x8.com/how-to-send-ping-and-traceroute-results-to-a-text-file"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Send Ping and Traceroute Results to a Text File

## Objective

Generate a text file with the results of **Ping & Trace Route** tests from the command prompt for further investigation.

## Applies To

- Connectivity
- Windows
- Ping and Trace Route

## Procedure

1. **Create a folder for the results to be saved**, and take note of the file location.
2. Open **Command Prompt**.
  1. **Windows Key**.
  2. Type *CMD*.
  3. Press **Enter**.
3. When the CMD window is open, **type one of the following** and **press enter to start**.
  - **Normal Ping** - *ping [IP Address] >[File Location]\pingresults.txt*
  - **Continuous Ping** - *ping [IP Address] -t >[File Location]\pingresults.txt*
    - This will need a command to be pressed in order for it to stop, **Ctrl**+**C**.
  - **Trace route** - *tracert [IP Address] >[File Location] \tracert.txt*
4. When the procedures have been completed all the results will be saved into a text file in the location stated. Send the results to 8x8 for further investigation through your open Support Case.