How to Set Local Forwarding Rules using a Desk Phone

Objective

Forward calls using the local call forwarding options on the Desk Phone.   Local forwarding rules are not visible in the 8x8 Admin Console and may impact call flows in unexpected ways. 8x8 recommends using the forwarding rules in 8x8 Admin Console over using local forwarding rules.  

Applies To

• Desk phones

• Polycom phones 

• Yealink phones

Procedure

How to enable call forwarding:

1. Access the Forwarding menu:    

   1. Press Home.

   2. Press the Forward soft key.      

      • Or navigate to Settings > Features > Forward.

2. Select a forwarding type: Choose from the following options:    

   • Always: All incoming calls will be forwarded.

   • No Answer: The call will be forwarded after a set number of rings.

   • Busy: The call will be forwarded if your line is already busy.

3. Enter the destination number    

   • This should be a full phone number.

4. Set the number of rings (if applicable).    

   • If you chose "No Answer," you can set the number of rings before forwarding occurs.

5. Press the Enable soft key to activate the feature.    

   • A moving arrow icon will appear on the screen to confirm it's active. 

How to disable call forwarding:

1. Press the Forward soft key on the home screen.

2. Select your forwarding type.

3. Press the Disable soft key to turn off the feature for that type. 

Additional Information

Important Notes

Local Forwarding on Desk Phone requires the use of the full Telephone Number.  Our system does not support Local Call Forwardingvia extension numbers.  Using Local Forwarding can also impact the forwarding settings in the Admin Console.