---
title: "How to Set Up a Facebook Account as a Social Channel Source for 8x8 Contact Center"
slug: "how-to-set-up-a-facebook-account-as-a-social-channel-source"
updated: 2026-05-17T17:33:51Z
published: 2026-05-21T21:25:58Z
canonical: "help.8x8.com/how-to-set-up-a-facebook-account-as-a-social-channel-source"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Set Up a Facebook Account as a Social Channel Source for 8x8 Contact Center

## Objective

Set up a Facebook account to be used as the source for an 8x8 Contact Center social channel.

## Applies To

- 8x8 Contact Center 9.6 and above
- Social Channels

## Procedure

One needs a valid Facebook account that has at least one page. If your Facebook account does not have a page use these instructions to create one:

1. Log in to your Facebook account.
2. Under *Create* on the left side of the page (you might need to scroll down), select **Page**.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/16377?sv=2026-02-06&spr=https&st=2026-11-03T23%3A19%3A12Z&se=2026-11-04T00%3A19%3A12Z&sr=c&sp=r&sig=f%2BRaLak11IxlC6PP5wWGzKD4dftDfoQz9ym9ehDwlY4%3D)
3. You will most likely use the Business or Brand type of page, fill out the proper values and create and set up the page. For more information, see the [Facebook help article about creating a Facebook page](https://www.facebook.com/help/104002523024878/).
4. Once the page is created it is helpful to copy the URL of the page to use when testing it.
5. Next, you have set up a social channel, created a social script and assigned agents to the chat queue for the social channel. Once that is done someone can initiate a social channel chat session by sending a message from the Facebook page you created.