How to Set Up Sub Menus in Admin Console

Goal

Setting Up Sub Menus in Admin Console Auto Attendants.

Applies To 

Admin Console Auto Attendants  

Procedure 

1. Log in to Admin Console

2. Click on Auto Attendants

3. Select the Auto Attendant to which you wish to add the submenu and press edit. If one does not exist, please create the required Auto Attendant. 

4. Within the Call Handling section (bottom of the page), select which Portion of the routing you wish to add the Sub Menu to i.e, Weekday, Holiday, or Alternate                                                             

5. Now, within the options keys to the right, select the Option you wish to add the sub-menu to - if you wish to add a new option, select Add Key. 

6. From the "Go To" drop-down menu, select Sub Menu and press save. 

7. Under the selected key, a sub-menu will now appear. Submenus act in the same way the main menu does, allowing further keys to be added and a new recording to be played once the initial key is pressed. 

Note:

When creating sub-menus, you can route them directly to users' extensions, Ring Groups, Call Queues, or voicemail queues. Additionally, you can forward them to external numbers.