---
title: "How to Test if 8x8 Contact Center Email Channel is Working"
slug: "how-to-test-if-8x8-contact-center-email-channel-is-working"
updated: 2026-05-18T08:56:22Z
published: 2026-05-21T21:28:15Z
canonical: "help.8x8.com/how-to-test-if-8x8-contact-center-email-channel-is-working"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Test if 8x8 Contact Center Email Channel is Working

Testing a previously set up 8x8 Contact Center Email channel to make sure it's working.

## Applies To

- 8x8 Contact Center
- Channel
- Configuration Manager for Contact Center

## Procedure

1. Log in to **Contact Center** **Configuration Manager**
2. Go to **Channels** ![clipboard_e9abd49cc6bfc8d67c6b605b87703fb99.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/clipboard_e9abd49cc6bfc8d67c6b605b87703fb99.png?sv=2026-02-06&spr=https&st=2026-11-04T00%3A01%3A39Z&se=2026-11-04T01%3A01%3A39Z&sr=c&sp=r&sig=oBcwwoqxGFlGDTrC%2FIf7oNsgDEOT4%2BPZm0u6RXeaI1M%3D)
3. Click on the **Email** tab ![clipboard_eb07ca94eef707a2a732a42ed6c85732f.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/clipboard_eb07ca94eef707a2a732a42ed6c85732f.png?sv=2026-02-06&spr=https&st=2026-11-04T00%3A01%3A39Z&se=2026-11-04T01%3A01%3A39Z&sr=c&sp=r&sig=oBcwwoqxGFlGDTrC%2FIf7oNsgDEOT4%2BPZm0u6RXeaI1M%3D)
4. Find the appropriate channel and click the **edit** button![clipboard_ede4d267c83eb22dd55e7311587e89cab.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/clipboard_ede4d267c83eb22dd55e7311587e89cab.png?sv=2026-02-06&spr=https&st=2026-11-04T00%3A01%3A39Z&se=2026-11-04T01%3A01%3A39Z&sr=c&sp=r&sig=oBcwwoqxGFlGDTrC%2FIf7oNsgDEOT4%2BPZm0u6RXeaI1M%3D)
5. Press the **Test** button ![clipboard_e5a85e7206b6a4c3799faa29d7144bed1.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/clipboard_e5a85e7206b6a4c3799faa29d7144bed1.png?sv=2026-02-06&spr=https&st=2026-11-04T00%3A01%3A39Z&se=2026-11-04T01%3A01%3A39Z&sr=c&sp=r&sig=oBcwwoqxGFlGDTrC%2FIf7oNsgDEOT4%2BPZm0u6RXeaI1M%3D)
6. If the test is working it will tell you how many emails are in the server email box. ![clipboard_ed4815ba162782ea0d00cedcbbb6b052d.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/clipboard_ed4815ba162782ea0d00cedcbbb6b052d.png?sv=2026-02-06&spr=https&st=2026-11-04T00%3A01%3A39Z&se=2026-11-04T01%3A01%3A39Z&sr=c&sp=r&sig=oBcwwoqxGFlGDTrC%2FIf7oNsgDEOT4%2BPZm0u6RXeaI1M%3D)If it's not working, it will bring up an error message.

## Additional Information

If the test connection is failing, please double-check the Incoming Mail Server name, the user, and the password. Also, check the email security settings to ensure that the connection from the external source is allowed.

**Question**: Is it possible to be notified when a customer replies to my email?

**Answer**: Currently, the Contact Center only supports chat notifications, not email notifications.