---
title: "How to Transfer Calls into an 8x8 Contact Center Queue"
slug: "how-to-transfer-calls-into-an-8x8-contact-center-queue"
updated: 2026-05-21T17:23:34Z
published: 2026-05-21T21:25:58Z
canonical: "help.8x8.com/how-to-transfer-calls-into-an-8x8-contact-center-queue"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Transfer Calls into an 8x8 Contact Center Queue

## Objective

Transfer calls into an 8x8 Contact Center Queue.

## Applies To

- 8x8 Contact Center
- 8x8 Agent Workspace

## Procedure

1. Log in to **8x8 Agent Workspace**.
2. While on a call, Click the **Transfer** button. ![clipboard_ee3182c7408c5edde5a21ab015ddb66ab.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/clipboard_ee3182c7408c5edde5a21ab015ddb66ab.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A54%3A40Z&se=2026-11-03T22%3A54%3A40Z&sr=c&sp=r&sig=iIqF5uEbFMXkQ9NnYaLIrsb4pilztOcLVoVwCGcy%2FkQ%3D)
3. Click **on Queues,** Select the Queue you want to transfer the call to and click **Transfer.**![clipboard_e656844d66a532cdb6169882e1d53c29e.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/clipboard_e656844d66a532cdb6169882e1d53c29e.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A54%3A40Z&se=2026-11-03T22%3A54%3A40Z&sr=c&sp=r&sig=iIqF5uEbFMXkQ9NnYaLIrsb4pilztOcLVoVwCGcy%2FkQ%3D)

## Additional Information

- Agents can only Blind Transfer a call to a queue within Agent Workspace.
- You can only transfer to queues that have agents logged into them.