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How to Unmute Headset When 8x8 Work for Desktop on Windows Automatically Mutes Headset

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Objective

 Unmute your headset when your Windows machine using the 8x8 Work Desktop app automatically sets your headset on mute status.  

Applies To

  • 8x8 Work for Desktop

  • Headset

Procedure

  1. Right-click your Speaker icon on the system tray at the far right bottom corner.
    clipboard_ea5d6feaf8375111eeff560ea584df6c3.png

  2. Select the Sounds option.

  3. Go to the Playback Tab.
    clipboard_e5007d4f6222072963b7d4ff7864e4598.png

  4. Right-click on the Headset and go to Properties.

  5. Go to the Levels Tab.

  6. Enable/Disable the speaker mute.

  7. You might need to toggle this setting.
    clipboard_e78ce0e1e6290a259c49cc68f18bbf74c.png

  8. If this option does not resolve the issue, restart your laptop/computer.

  9. If the problem persists after updating the setting, connect your headset directly to the laptop.