---
title: "How to Unmute Headset When 8x8 Work for Desktop on Windows Automatically Mutes Headset"
slug: "how-to-unmute-headset-when-8x8-work-for-desktop-on-windows"
updated: 2026-05-17T16:47:13Z
published: 2026-05-21T21:28:00Z
canonical: "help.8x8.com/how-to-unmute-headset-when-8x8-work-for-desktop-on-windows"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Unmute Headset When 8x8 Work for Desktop on Windows Automatically Mutes Headset

## Objective

Unmute your headset when your Windows machine using the 8x8 Work Desktop app automatically sets your headset on mute status.

## Applies To

- 8x8 Work for Desktop
- Headset

## Procedure

1. Right-click your Speaker icon on the system tray at the far right bottom corner. ![clipboard_ea5d6feaf8375111eeff560ea584df6c3.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/2675)
2. Select the Sounds option.
3. Go to the Playback Tab. ![clipboard_e5007d4f6222072963b7d4ff7864e4598.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/2674)
4. Right-click on the Headset and go to Properties.
5. Go to the Levels Tab.
6. Enable/Disable the speaker mute.
7. You might need to toggle this setting. ![clipboard_e78ce0e1e6290a259c49cc68f18bbf74c.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/2676)
8. If this option does not resolve the issue, restart your laptop/computer.
9. If the problem persists after updating the setting, connect your headset directly to the laptop.