How to Unsubscribe from Scheduled Reports in 8x8 Contact Center Analytics

Overview

In version 2.11 of Analytics for Contact Center, users now have the ability to unsubscribe themselves from scheduled reports directly through the report email. This eliminates the need to contact 8x8 technical support.  

Applies To

• 8x8 Contact Center Analytics

Procedure

Previously, unsubscribing from a scheduled report required raising a support request. With the new self-service unsubscribe feature, recipients can easily opt out of email notifications on their own.  

The method to unsubscribe from the scheduled reports is contained in the email itself.  

1. Open your scheduled report email.

2. Scroll to the bottom of the message.

3. Click the Unsubscribe link
   

4. A pop-up will appear with a confirmation message:
   "Would you like to stop receiving emails for this report?”

5. Click Unsubscribe again to confirm.
   

6. A confirmation message will appear, and you’ll immediately stop receiving emails for that specific report.
   

Additional Information 

• This feature is email-based only; there is no unsubscribe option in the Analytics dashboard UI.

• If you need to re-subscribe later:    

  • The original report scheduler must manually re-add your email address to the scheduled report’s distribution list.

  • There is no “re-subscribe” link; it must be done by the report owner.