---
title: "How to Use the 8x8 Support Knowledge Base"
slug: "how-to-use-the-8x8-support-knowledge-base"
updated: 2026-10-29T17:43:31Z
published: 2026-10-29T17:43:31Z
canonical: "help.8x8.com/how-to-use-the-8x8-support-knowledge-base"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Use the 8x8 Support Knowledge Base

## New to the 8x8 Support Knowledge Base?

We recently updated our knowledge base platform. This guide will show you how to navigate the site.

To find the answers you're looking for, you can use Google search, the search bar at the top of this site, or Otto, the 8x8 virtual assistant. From the home page, you can click into topic categories for 8x8 products and services.

When searching, phrase your query based upon the task you want to accomplish or issue you'd like to resolve. Some examples include "reset voicemail password," or "onboarding new Admin Console users."

Click through the links below to learn how to engage with Support and find the help you need.

- [Create a Case with 8x8 Support](/support/docs/create-a-case-with-8x8-support)
- [Create a Case with 8x8 Billing Support](/support/docs/create-a-case-with-8x8-billing-support)
- [How do I use the 8x8 Support Portal (My 8x8)?](/support/docs/how-do-i-use-the-8x8-support-portal-my-8x8)
- [View and Manage Cases in the 8x8 Support Portal](/support/docs/view-and-manage-cases-in-the-8x8-support-portal)

## Other 8x8 Content Repositories

- [8x8 Community](https://community.8x8.com/home)
- [8x8 Developer Site](https://developer.8x8.com/)
- [8x8 University](https://www.8x8.com/university)
- [8x8 Product Web Help Directory](/support/docs/8x8-product-web-help-directory) (Contains links to 8x8 Product Web Guides)
- [8x8 YouTube Channel](https://www.youtube.com/user/8x8Inc)

## See Also

- [8x8 Privacy Policy](https://www.8x8.com/terms-and-conditions/privacy-policy)
- [8x8 Website Terms of Use](https://www.8x8.com/terms-and-conditions/website-terms-of-use)