---
title: "How To View Detailed Call Records for a Queue"
slug: "how-to-view-detailed-call-records-for-a-queue"
updated: 2026-09-11T15:46:12Z
published: 2026-09-11T15:46:12Z
canonical: "help.8x8.com/how-to-view-detailed-call-records-for-a-queue"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How To View Detailed Call Records for a Queue

## Objective

Historically, queue call data was accessed via legacy reports. This data is now fully integrated into the Queues table within the modern Analytics interface. By selecting a specific queue, users can drill down into granular call records and download the data for external reporting.

## Applies To

- Analytics for 8x8 Work
- Call Queue Reporting

## Procedure

To view or download detailed call records for a specific queue:

1. Log in to the [8x8 Application Panel](https://apps.8x8.com).
2. Select **Analytics for 8x8 Work**.
3. Select **Call Queue (New) f**rom the left-hand navigation menu.
4. In the *Queues* table, find and select the specific queue you wish to analyze.
5. Click the **[Queue Name]** (highlighted in blue) in the table header.
  - This link only appears when a queue is selected (step 4).
6. The *Call Data Report* for that specific queue will open.

From the Call Data Report, you can:

- **Review Detailed Records:** See individual call metrics and timestamps.
- **Analyze Lifecycle Events:** Track the path of a call from entry to completion (e.g., transfers, hold time, and abandonment).
- **Download Data:** Use the export icon to save the data in CSV or Excel format. ![View detailed call records for a queue.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/30880?sv=2026-02-06&spr=https&st=2026-11-03T23%3A30%3A24Z&se=2026-11-04T00%3A30%3A24Z&sr=c&sp=r&sig=vSVhnaMtEU3ZHiPWrUJitQEn74a8PxLz4GvkyqHIAgk%3D)

## Additional Information:

**Q: In the report, does divert mean that the call was forwarded to an overflow queue?**

A: Yes. Diverted means that it followed an overflow path.