ICA Resource Links

Overview

This article contains a list of all public ICA (Intelligent Customer Assistant) Knowledge Base articles.

Applies To

• 8x8 Contact Center

• ICA (Intelligent Customer Assistant)

• Cognigy

Public Resources

Support Process

• ICA Partner Support Process

Configuration and Troubleshooting

• Configuring ICA Voice

• How to Use the Forward-to-Variable Destination Node with ICA

• How to Check if an ICA Chat Tried to Handover to 8x8 Contact Center

• How to Check if an ICA Chat Reached 8x8 Contact Center

• How to Check if Calls are Reaching the Cognigy Chatbot from the Voice Gateway

• How to Find the Conversation ID of an ICA Chat Session

• How to Create a Snapshot on Cognigy

• How to Add a Contact to Your Intelligent Directory in Cognigy