---
title: "ICA Resource Links"
slug: "ica-resource-links"
updated: 2026-05-11T09:16:51Z
published: 2026-05-21T21:28:57Z
canonical: "help.8x8.com/ica-resource-links"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ICA Resource Links

## Overview

This article contains a list of all public ICA (Intelligent Customer Assistant) Knowledge Base articles.

## Applies To

- 8x8 Contact Center
- ICA (Intelligent Customer Assistant)
- Cognigy

## Public Resources

### Support Process

- [ICA Partner Support Process](/support/docs/ica-partner-support-process)

### Configuration and Troubleshooting

- [Configuring ICA Voice](/support/docs/configuring-ica-voice)
- [How to Use the Forward-to-Variable Destination Node with ICA](/support/docs/how-to-use-the-forward-to-variable-destination-node-with-ica)
- [How to Check if an ICA Chat Tried to Handover to 8x8 Contact Center](/support/docs/how-to-check-if-an-ica-chat-tried-to-handover-to-8x8-contact-center)
- [How to Check if an ICA Chat Reached 8x8 Contact Center](/support/docs/how-to-check-if-an-ica-chat-reached-8x8-contact-center)
- [How to Check if Calls are Reaching the Cognigy Chatbot from the Voice Gateway](/support/docs/how-to-check-if-calls-are-reaching-the-cognigy-chatbot-from-the-voice-gateway)
- [How to Find the Conversation ID of an ICA Chat Session](/support/docs/how-to-find-the-conversation-id-of-an-ica-chat-session)
- [How to Create a Snapshot on Cognigy](/support/docs/how-to-create-a-snapshot-on-cognigy)
- [How to Add a Contact to Your Intelligent Directory in Cognigy](/support/docs/how-to-add-a-contact-to-your-intelligent-directory-in-cognigy)