---
title: "ICA"
slug: "ica"
updated: 2026-07-30T11:41:20Z
published: 2026-07-30T11:41:20Z
canonical: "help.8x8.com/ica"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ICA

The **ICA** section covers 8x8's AI-powered customer automation capabilities, helping organizations deliver smarter, more efficient customer experiences across voice and digital channels. You'll find guides spanning ICA Voice and Digital configuration, Intelligent Directory, xApps, and Knowledge AI — making it a comprehensive resource for deploying and managing AI-driven self-service within the 8x8 Contact Center.

### [ICA Voice and Digital](https://8x8.us.document360.io/docs/ica-voice-and-digital)

### [ICA Voice Intelligent Directory](https://8x8.us.document360.io/docs/ica-voice-intelligent-directory)