---
title: "Inbound Calls Route Directly to Voicemail When DND Is Not Set"
slug: "inbound-calls-route-directly-to-voicemail-when-dnd-is-not-set"
updated: 2026-05-15T13:31:49Z
published: 2026-05-21T21:25:00Z
canonical: "help.8x8.com/inbound-calls-route-directly-to-voicemail-when-dnd-is-not-set"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbound Calls Route Directly to Voicemail When DND Is Not Set

## Symptom

Inbound calls to an extension route directly to voicemail (Do Not Disturb rule), even though the user is in Available status and the desk phone is not in DND.

## Applies To

- 8x8 Work

## Resolution

In 8x8 Work, set the extension to **Do Not Disturb** then back to **Available**.

## Cause

Sometimes the status shows as Available when the user is still in DND on the back end of the system. Toggling to DND and then back to Available will refresh the status.