---
title: "Inbound Calls Route to Voicemail Despite No Forward to Voicemail Rules When Microsoft Teams Is Closed"
slug: "inbound-calls-route-to-voicemail-despite-no-forward-to-voicemail-rules"
updated: 2026-05-11T10:54:43Z
published: 2026-05-21T21:28:29Z
canonical: "help.8x8.com/inbound-calls-route-to-voicemail-despite-no-forward-to-voicemail-rules"
stale: true
---

> ## Documentation Index
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# Inbound Calls Route to Voicemail Despite No Forward to Voicemail Rules When Microsoft Teams Is Closed

## Symptom

When Microsoft Teams is closed, inbound calls route to voicemail despite no forward to voicemail rules being enabled.

## Applies To

- Voice for Microsoft Teams

## Resolution

[Create a Case with 8x8 Support](/support/docs/create-a-case-with-8x8-support) to request the PBX setting "enable server-side DND always forwarding to voicemail" be disabled. This is a PBX-wide setting and cannot be changed in Admin Console.

## Cause

As the Microsoft Teams Endpoint is temporarily unavailable the PBX is following the default behaviour for forwarding calls to voicemail when a user is in DND (Do Not Disturb).