---
title: "Intelligent Customer Assistant"
slug: "intelligent-customer-assistant"
type: "index"
canonical: "help.8x8.com/intelligent-customer-assistant"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Intelligent Customer Assistant

5 articles

## [Configuring the 8x8 Extension for ICA](https://help.8x8.com/docs/configuring-the-8x8-extension-for-ica-1.md)

Published on 2026-05-21

Objective Install and configure the 8x8 extension from the Cognigy marketplace to use with your ICA integration. Applies To Intelligent Customer Assistant (ICA) 8x8 Contact Center Cognigy Procedure...

## [Configuring a Chatbot Using the 8x8 Chat Widget](https://help.8x8.com/docs/configuring-a-chatbot-using-the-8x8-chat-widget-1.md)

Published on 2026-05-21

Objective This guide will cover how to configure your AI chatbot in the Cognigy platform using the 8x8 chat widget. Before starting this guide, ensure you have completed Configuring the 8x8 Extension...

## [Configuring an ICA Chatbot Using the Cognigy Chat Widget](https://help.8x8.com/docs/configuring-an-ica-chatbot-using-the-cognigy-chat-widget-1.md)

Published on 2026-05-21

Objective This guide will cover how to configure your AI chatbot in the Cognigy platform to connect and handover a chat session to your 8x8 Contact Center queues, using the Cognigy chat widget. Please...

## [Configuring the Agent Handover from Cognigy to 8x8](https://help.8x8.com/docs/configuring-the-agent-handover-from-cognigy-to-8x8-1.md)

Published on 2026-05-21

Objective This guide will cover how to configure your Agent Handover nodes in your Cognigy flows to pass an interaction to a live agent on 8x8 Contact Center. Applies To 8x8 Contact Center Intelligent...

## [ICA Partner Support Process](https://help.8x8.com/docs/ica-partner-support-process-1.md)

Published on 2026-05-21

Objective Customers reporting issues with Intelligent Customer Assistant (ICA) are to be supported and escalated per the following procedure. Applies To Intelligent Customer Assistant (ICA) 8x8...