---
title: "Internet Fax Storage Expired"
slug: "internet-fax-storage-expired"
updated: 2026-05-17T16:40:56Z
published: 2026-05-21T21:27:46Z
canonical: "help.8x8.com/internet-fax-storage-expired"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Internet Fax Storage Expired

## Symptom

When receiving an Internet Fax using 8x8 Work you may see the following errors:

*The storage for this fax expired and cannot be downloaded.*

*Received 0/0 page.*

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/internetFaxStorageExpired.png)

## Applies To

- 8x8 Work for Desktop
- Internext Fax

## Resolution

The inbound fax sender needs to re-send the fax. The fax contains 0/0 pages and contains no data. There is no remediation other than asking the sender to try again.

## Cause

This can be caused by issues with the upstream carrier or the fax sender

## Additional Information

Users can also check if the attachment is received via email. This can be set from the Admin Console > Home > Users > Edit > Fax notification settings

If the issue persists, and the sender can send faxes successfully elsewhere, raise a Support case with the following:

- Samples from within 24 hours.
- Fax To:
- Fax From:
- Time/Date/Timezone:
- Symptom:
- Is the attachment set to send to email? Is the email attachment received successfully? - Please answer:
- Please include screenshots of the impacted faxes.
- If attachment fax to email is successful please include it as an attachment to the case.