Question
Is my network ready for 8x8?
Applies to
Network Configuration
8x8
Answer
Whether your network is ready for 8x8's services will depend on your current network setup. 8x8 Work is a hosted VoIP telephone service, requiring a high speed internet connection, proper configuration of networking equipment such as a modem and QoS-enabled router, and either an IP-configured phone or a soft phone.
Check your internet service
8x8 service works well with nearly all Internet Service Providers (ISPs). We recommend cable, DSL, FIOS, T1, or T3 to ensure the most reliable 8x8 service. To prevent incompatibility or reduced quality, do not attempt to install 8x8 with dial-up, microwave, satellite, or Wi-fi/4G-only Internet service.
Network configuration
To see whether your network is ready
Check your equipment setup.
It’s important to have a QoS-enabled router.
Are you using a separate modem and router? If you are, great! This will help with call quality. If not, contact your ISP to request a standalone modem and discuss options for connecting a separate, QoS-enabled router. If your ISP is unable to provide solutions, contact 8x8 Implementation Service.
Run a bandwidth test. Refer to the Download Network Utility Tool article to guide you in testing.
For more in-depth information, check out our guide to Getting Started with 8x8 Work.
Phones
8x8’s IP phones come pre-configured to work with 8x8 service. You can also use 8x8 service with the 8x8 Work for Desktop or Online softphone, as well as the 8x8 Work for Mobile smartphone app for Android or iOS!
For Quick Start & User Guides, use the search bar above or visit our 8x8 Work Manuals & User Guides page.
Learn how to Activate Your Desk Phones in 8x8 Admin Console.