---
title: "Launch Live Monitoring from 8x8 Quality Management"
slug: "launch-live-monitoring-from-8x8-quality-management"
updated: 2026-05-17T16:42:30Z
published: 2026-05-21T21:26:29Z
canonical: "help.8x8.com/launch-live-monitoring-from-8x8-quality-management"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Launch Live Monitoring from 8x8 Quality Management

## Objective

Launch Live Monitoring from 8x8 Quality Management.

## Applies To

- 8x8 Quality Management

## Requirements

Access to Quality Management is required.

Supervisor rights are required for that specific agent group.

## Procedure

You will need to log in to the 8x8 account as below:

1. Log into your [8x8 Application Panel](https://apps.8x8.com).
2. Select Quality Management & Speech Analytics.
3. When you’re ready to start live monitoring, click the **Live Monitoring** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image(305).png?sv=2026-02-06&spr=https&st=2026-11-04T00%3A01%3A42Z&se=2026-11-04T01%3A01%3A42Z&sr=c&sp=r&sig=dKQMIxBDS4e0MshxA4Uhe9LXWEyTMXbKqNT2F2%2BppIU%3D) icon from the navigation menu to go to the **Live Monitoring** home screen. You are prompted to connect to Agent Workspace.
4. Click **Connect to Agent Workspace**. The applications panel launches in a new tab.
5. Select to launch the **Virtual Contact Center Agent** app. Agent Workspace launches, placing you in the **On Break** status.
6. Change your status to **Available** or **Work Offline**.
7. Go back to your **Live Monitoring** screen. Refresh to see that you are connected to Agent Workspace.
8. From this screen, get a high-level view of:
  - Which agent is on what status and for how long.
  - Who the agent is talking to, if on an interaction.
  - When was the last interaction taken.
  - What is the active window of each agent with screen recording installed (requires Screen Recording)

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/clipboard_e98b6bc6c142abb2f4879bbd40bd36671.png?sv=2026-02-06&spr=https&st=2026-11-04T00%3A01%3A42Z&se=2026-11-04T01%3A01%3A42Z&sr=c&sp=r&sig=dKQMIxBDS4e0MshxA4Uhe9LXWEyTMXbKqNT2F2%2BppIU%3D)

All agents you have access to monitor, and match your filter criteria, are arranged in cards on a grid view. Note that access to monitor other agents is granted by the authorized groups of your role(s). For more information, see [Quality Management Settings Roles](/support/docs/quality-management-settings-roles).