---
title: "Live Monitoring You Could Be Watching This Agent's Screen"
slug: "live-monitoring-you-could-be-watching-this-agent-s-screen"
updated: 2026-05-17T17:37:18Z
published: 2026-05-21T21:26:29Z
canonical: "help.8x8.com/live-monitoring-you-could-be-watching-this-agent-s-screen"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Live Monitoring You Could Be Watching This Agent's Screen

## Symptom

While attempting to monitor agents within the Quality Management tool you receive an error message that reads, *"You could be watching this agent`s screen."*

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/17904?sv=2026-02-06&spr=https&st=2026-11-04T00%3A51%3A53Z&se=2026-11-04T01%3A51%3A53Z&sr=c&sp=r&sig=Sbe3V%2Biods879Pm3dzam2lwT93BTSnqr3mEyc9pjRSU%3D)

## Applies To

- Quality Management & Speech Analytics
- Live Monitoring

## Resolution

1. Log in to your [8x8 Application Panel](https://apps.8x8.com).
2. Select **Admin Console**.
3. Select **Licenses**.
4. Check to see if the **CC X Series Screen Recordings Hot Storage license** appears there. If it does not, contact your sales rep to order them. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/17903?sv=2026-02-06&spr=https&st=2026-11-04T00%3A51%3A53Z&se=2026-11-04T01%3A51%3A53Z&sr=c&sp=r&sig=Sbe3V%2Biods879Pm3dzam2lwT93BTSnqr3mEyc9pjRSU%3D)

## Cause

This issue occurs when you do not have the appropriate license.

## Additional Information

For more information, see the [Screen Recording Client Prerequisites](/support/docs/screen-recording-client-prerequisites).