---
title: "Local Calls Failing in 8x8 Work for Desktop"
slug: "local-calls-failing-in-8x8-work-for-desktop"
updated: 2026-04-16T12:12:14Z
published: 2026-05-21T21:27:46Z
canonical: "help.8x8.com/local-calls-failing-in-8x8-work-for-desktop"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Local Calls Failing in 8x8 Work for Desktop

## Symtom

When an extension is dialing a local number, the call is failing with a fast busy signal or **Call Failed** message in 8x8 Work for Desktop, or even with no error message.

## Applies To

- 8x8 Work for Desktop
- Call Failure

## Resolution

### Initial Troubleshooting

- Try dialing the number from an offnet (non-8x8) phone network, in order to verify if the dialed number is a valid number.

### Check Extension Provisioning

1. Navigate to **Home** > **Users** > **Edit**.
2. Click **Edit** for the extension you would like to verify.
3. Under **External calling permission**, check **Calling Country**to be correct*.*
4. Check that the **External calling plan** is set either to **International** or with **Domestic**.