Objective
Log in to Analytics for 8x8 Work to obtain analytics, not limited to:
Access call logs through 8x8 Work
Access call history for 8x8 Work extensions
8x8 Work user's activity
Applies To
Analytics for 8x8 Work
Admin Console
User Permissions
Note:
For reporting on calls made in 8x8 Contact Center, use the Contact Center Analytics.
Procedure
For users whose account has been enabled for Analytics for Work, you can log in to the 8x8 Application Panel.
Click Analytics for 8x8 Work.
Question: Is there a report I can run to identify the last sign-in time for my users?
Answer: No. That is not a feature 8x8 supports.
Question: Can the report be configured to provide the calculations for me?
Answer: No. 8x8 reports will provide you with the raw data. However, you can export the csv file and apply the formulas needed to show your metrics.
Question: Do you have a detailed report of permissions assigned to admin users in the 8x8 Admin Console?
Answer: No. At this time, 8x8 doesn't offer a permissions report.
Question: Is there a report that indicates which extensions have full voicemails or are nearly full?
Answer: No. However, when an extension's voicemail is 90% full, an email will be sent to notify the user. To avoid your voicemail from being full, users should periodically delete their voicemail messages.
Question: Is there a report that shows extensions enabled for MFA?
Answer: 8x8 doesn't provide a MFA enablement report.
Question: Why can't I see Analytics for Work?
Answer: Access to Analytics for 8x8 Work in the application panel must be enabled through Admin Console.
Question: Where can I export a list of users enabled for SMS texting?
Answer: There is no report that has that level of granularity.
Question: Is there a report for user activity and last login details?
Answer: There is no report that captures the user's last login.
Question: How to find a phone number from the contact directory on a Poly desk phone?
Answer: You can run a call delivery report in Analytics for 8x8 Work.
Question: Is there a filter option that displays menu selections from an auto attendant during incoming calls and shows advanced routing options?
Answer: No, that information is not aviable in 8x8 Analytics for Work.