---
title: "Lost Connection Alert in 8x8 Agent Workspace"
slug: "lost-connection-alert-in-8x8-agent-workspace"
updated: 2026-04-21T12:17:05Z
published: 2026-05-21T21:26:15Z
canonical: "help.8x8.com/lost-connection-alert-in-8x8-agent-workspace"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Lost Connection Alert in 8x8 Agent Workspace

## Symptom

8x8 Contact Center agent observes a lost connection alert in the 8x8 Agent Workspace.

## Applies To

- 8x8 Agent Workspace

## Resolution

Check the ISP or network the impacted user is on.

## Cause

If the issue impacts remote agents, this points to a local network or ISP connectivity issue. This is generally due to a local network or ISP issue.